Please read them carefully before using Our Service.

Orders can be placed online via our website. Children under 18 must be registered by a parent or guardian who consents to these Terms and agrees to supervise their participation. All orders require accurate information, including shipping address and contact details

All prices are listed in Canadian dollars and include applicable taxes. Prices may be subject to change at any time. However, the price applied to an order will be the price displayed at the time of purchase.

Prices for products and subscriptions are displayed on our website and are subject to change without prior notice. Shipping costs vary by address and will be calculated at checkout. Our company will choose the most cost-effective shipping option unless you specify otherwise.

If you place an Order for Products available on the Service. In that case, you may be asked to supply certain information relevant to your order including, without limitation, your name, your child's name, your child's birthday, your email, your phone number, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or any other payment method(s) in connection with any Order; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of your order.

Payment is due immediately on the date of the order, this includes pre-order products.

Payment can be made through any payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards.

Secure payment processing is provided by Stripe & Paypal, ensuring encryption and security during data transmission. The security of the payment process is the responsibility of Stripe & Paypal, and any related issues must be addressed with them.

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of your order.

Delivery is made to the address you specified when placing your order (therefore, pay particular attention to the spelling of the address you enter and especially the postal code).

The risks will be your responsibility from the date on which the ordered products have left our premises. However, in the event of a lost package, we will do everything necessary so that you still receive your product or that you are reimbursed according to your warranty.

We ship worldwide. Shipping costs and delivery times vary by destination. Once shipped, we are not responsible for delays, customs fees, or lost packages. You will receive tracking information when available. All products are final sale unless damaged upon arrival.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.

In compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), clients have the right to access and correct personal information held by us. By agreeing to these terms, you consent to the collection and use of your data as outlined in our privacy policy.

By providing your email address on our websites, you agree to receive emails containing information and promotional offers about products or services from Raising Well-Mannered Children or our partners. You can unsubscribe at any time by clicking the "unsubscribe" link included at the bottom of our emails.

We take your privacy seriously. Your personal data is stored securely and only accessed by team members who require it to process orders or coordinate penpal matches.

We never sell or rent your personal data. We share data only with trusted service providers (e.g. shipping carriers) for fulfillment purposes. These providers may not use your data for any other reason.

We prohibit any user from misusing personal data shared in the penpal system. Misusing names, addresses, or shared content (including sending inappropriate or harassing letters) will result in immediate and permanent removal from our program. Legal action may follow in severe cases.

If any photos are shared privately between families, they must remain private. Photos may not be shared publicly or online unless both families give explicit permission.